All Systems Operational
Web platform ? Operational
90 days ago
99.85 % uptime
Today
Road features Operational
90 days ago
99.86 % uptime
Today
Events Tracking Operational
90 days ago
99.88 % uptime
Today
Insights Dashboards Operational
90 days ago
99.67 % uptime
Today
ETA Availability Operational
90 days ago
99.84 % uptime
Today
GPS tracking Operational
90 days ago
99.88 % uptime
Today
Notifications Operational
90 days ago
99.88 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Mobile application Operational
90 days ago
99.85 % uptime
Today
Ocean features Operational
90 days ago
99.84 % uptime
Today
Events Tracking Operational
90 days ago
99.73 % uptime
Today
Insights Dashboards Operational
90 days ago
99.67 % uptime
Today
ETA Availability Operational
90 days ago
99.94 % uptime
Today
GPS Tracking Operational
90 days ago
99.94 % uptime
Today
Notifications Operational
90 days ago
99.94 % uptime
Today
Onboarding Automation Center (OAC) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.86 % uptime
Today
EDI Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Resolved - We would like to inform you that the process of replaying order creations and modifications has been successfully completed as of yesterday. Additionally, as of 12:30 PM today, all order and tour events have been fully reprocessed.

Thank you for your understanding.

Nov 19, 13:21 CET
Monitoring - Please find below the detailed information on the impact and resolution of this incident:

Start Date: 2024-11-18 12:30:18

Resolution Date: 2024-11-18 15:30:05

Root Cause: We encountered a critical issue on our database that required performing a blocking rebuild operation. As a result, we were temporarily unable to process new data during the incident window.

Impact Duration: ~3 hours

Impacts Observed:

During the incident, the following functionalities were unavailable:

* Creation and updates of orders (order-in/order-out)
* Reception and creation of order events (e.g., charter, pairing, delivery, etc.).
* Manual status updates on the web.
* General order lifecycle management, including geofencing.
* Status updates within the mobile application.

Recovery Actions:

We are currently in the process of replaying all order creation and modification messages and actively assessing the progress and outcomes.
We are also evaluating the best approach to proceed with the replay of events and will act on this promptly.
Once the process is complete, we will provide confirmation. If there are any delays, we will share an update promptly.

Nov 18, 17:32 CET
Update - We are continuing to investigate this issue. This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
Nov 18, 16:20 CET
Update - We are continuing to investigate this issue. This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
Nov 18, 15:03 CET
Update - We are continuing to investigate this issue.
Nov 18, 14:40 CET
Investigating - Dear users,

We are facing instabilities on the Shippeo Platform.
This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
Our technical team is investigating this issue and working on resolving it.

--

Chers utilisateurs,

Nous sommes confrontés à des instabilités sur la plateforme.
Cela a un impact sur la création et la modification des commandes, la création de nouveaux événements, les actions manuelles sur la plateforme Web et les calculs d'ETA.
Notre équipe technique étudie ce problème et travaille à sa résolution.

Nov 18, 14:15 CET
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 CET
Scheduled - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.

During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused.

Please note that this update will have no impact on the data collection and process on orders on duty.

If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com
----
Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.

Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé.

Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.

Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com

Nov 7, 11:02 CET
Resolved - Dear users,
Due to a missing activation in our database, data on Insights was not updated between 12/11 at 20:00 CET and 14/11 at 10:40 CET.
This issue is resolved and data are up-to-date now.

Thanks for your understanding.

Nov 12, 20:00 CET
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.